Although we have the specialist lightweight stores it is nice to know that we have more conventional stores that are thriving on the internet.
Castleberg Outdoors is a great gear shop located in Settle in the Yorkshire Dales. Whenever I am in that part of the world I find myself spending a very pleasant hour in here (which reminds me its time to go back to the Dales!).
Last week I ordered an item from them (all will be revealed after a check out this weekend). The package promptly arrived but they had sent me the wrong model, although the order invoice was correct. A quick phone call and all was remedied. I was having trouble with my internet connection and so rather than send me a return envelope in the post they simply posted the replacement with the return envelope attached. Trusting and efficient.
The staff at Castelberg were amazingly apologetic when there really was no need to be. Anyone who acts that promptly to put things right should take heart ion getting their systems right!